We pride ourselves on the speed with which we rectify faults when a lift either malfunctions or a repair is needed.
Because of our operating system, we are in receipt of the engineer’s work sheet from the moment it is sent from his PDA. This allows Abbey Liftcare’s sales department to either issue a quote, or, if it is a fully comprehensive type contract, pass on to the repairs department to schedule the repair.
Our Service Management System is interlinked with our accounting system, so all invoices are automatically raised. It raises job numbers, so each maintenance visit, repair, or call-out has its own unique number, which ensures a full audit trail for each and every job we carry out.
We respond to defects highlighted on the service engineer’s visit reports in a timely manner, explaining the consequences of these defects and quoting in accordance with the terms of the maintenance contract.
Insurance reports can be a real headache for clients, with the same items appearing on the reports time and time again. The insurance inspector then becomes frustrated by the lack of response to his findings. At Abbey Liftcare we issue an individual work number for each item noted on the report and send it to our engineer for action who must sign the work off before the job can be marked as completed. Once completed, the client is informed automatically through our Service Management System.
Defects that are outside of the contract terms and conditions will be quoted within five working days.
All repairs that have been ordered are programmed with the site representative and carried out to strict H&S guidelines in full PPE equipment where applicable.