Abbey Liftcare – The Foundations

Growing to become one of the most trusted and reliable lift maintenance companies in south east England since our inception in 1994, we have built a portfolio comprising care centres, commercial and residential based lifts. As our reputation grew, this reliability and trust was called upon in 2012 to provide first response for lift breakdowns during the London Olympics and later the para-Olympics on a large transport network.

Abbey Liftcare’s expertise covers a wide ranging lift portfolio which enables our engineers to maintain and repair OEM and third party lift equipment. Our engineers are professional and motivated with NVQ3 qualifications and NVQ4 training when at technician level. Abbey Liftcare seeks to employ staff who are not only technically qualified, but share the same attention to detail and can-do-ethos. 

Customer Care

Abbey Liftcare encourages a company culture which is customer focused and centered on building strong and long lasting customer relationships. We know that our customers expect a high level of service and require their lift problems to be resolved promptly. Abbey Liftcare understands the impact downtime has to their lifts and the needs of the business. Our 24/7 emergency call-out response provides the customer with the response they desire with first time fix rate, key when the engineer attends site. Abbey Liftcare has the ability to provide individual attention to all our customers, regardless of the size of their portfolio. Using the latest information technologies, Abbey Liftcare’s service management system allows a seamless transfer of information in real-time between the office, engineer and customer. Once a service is complete, the engineer sends the electronically signed report via a PDA, which in turn automatically emails the report to you, the customer.

Lift Care

Abbey Liftcare’s diverse portfolio enables our engineers to work on all types and manufacturers of lift equipment. Our portfolio is wide ranging, which includes healthcare, commercial/residential and regional councils. In the past 10 years our experience within the healthcare sector has significantly increased. Our clients include NHS Trusts, care homes, private hospitals, health centres and clinics, who all require a company that can ensure high efficiency levels for their lifts. Abbey Liftcare works with six major NHS Trusts throughout London and the Home Counties, managing the lifts at 15 major hospitals. Our experience within all sectors and, notably healthcare, is key to our continued growth within the lift industry.

Our expertise includes:

Lift maintenance

Lift modernisation and installation

Lift repair