Contracts
Abbey Liftcare have a number of different types of service contracts, all can be tailored to meet the requirements of our individual clients. We also are fully equipped to meet the Service Level Agreements (SLA) of all tendered specifications.
The 3 main types of contracts that we operate are as follows:
COMPREHENSIVE - [ download ]
Our standard Comprehensive contract includes Pre-Planned Maintenance (PPM), breakdowns during normal working hours and part replacement.
INTERIM
Our Interim contract includes the PPM and breakdowns during normal working hours. Part replacement would be additional to the contract sum.
ROUTINE - [ download ]
Our Routine contract only includes the PPM. All breakdowns and part replacement would be additional to the contract sum.
Working Practices
- All engineers work with PDA’s
- Service sheets sent directly to our Service Management System on completion of job
- Email service reports and call-out sheets to client’s email address automatically, once received from PDA’s
Quotations that need to be addressed from our reports, are issued within 48 hours from receipt of report. If a site survey is required, this would be extended to 5 working days. Insurance report defects are quoted within 5 working days. Works that are within the contract terms are, of course, carried out free of charge.
